All of Revamp Academy

A five-star welcome

Four books on hospitality that guests remember, from New York restaurants to Disney, and what a host can take from each.

1. Setting the Table — Danny Meyer (2006). Book · Guest experience. The New York restaurateur behind Union Square Cafe and Shake Shack on "enlightened hospitality": look after your team first, and they will look after your guests.
2. Unreasonable Hospitality — Will Guidara (2022). Book · Guest experience. How the team at Eleven Madison Park in New York won guests over with small, personal surprises, and how any host can make a stay feel made for one guest.
3. Be Our Guest — Disney Institute (2001). Book · Guest experience. How Disney plans every part of a guest's day, from the welcome to the small details, and how to bring the same thinking to your own service.
4. The Heart of Hospitality — Micah Solomon (2016). Book · Guest experience. Lessons on great service from well-known hotels and restaurants, gathered by a customer service consultant.